{"product_id":"business-and-management-9783031370977","title":"Business and Management","description":"\u003cp\u003eThis book explores how customer service can become the singular competitive differentiator for organizations in the digital era.Given the pace of digitization and the rise in customer expectations post-pandemic, organizations must focus on customer-centricity in all functions in the digital age, providing factors, enablers, and processes for customer service and sharing best practices based on research from global experts.The book is a valuable resource for students and researchers keen on understanding the new digital landscape in customer service to develop, maintain, and enhance customer relationships.\u003c\/p\u003e","brand":"Gardners","offers":[{"title":"Default Title","offer_id":52935856128279,"sku":null,"price":21528.92,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0679\/6918\/8119\/files\/9783031370977.jpg?v=1781618333","url":"https:\/\/payment.letskitaboo.com\/products\/business-and-management-9783031370977","provider":"Kitaboo One eStore","version":"1.0","type":"link"}