{"product_id":"future-of-service-post-covid-19-pandemic-volume-2-9789813341340","title":"Future of Service Post-COVID-19 Pandemic, Volume 2","description":"\u003cp\u003eThis book adds to the discussion from Volume 1 by providing insights and stimulating new thinking about the changing nature of services and marketing, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on services marketing. This book serves as a useful resource for business practitioners and academics in the areas of service management and marketing responses during a pandemic. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected to change the service practice and promote the utilization of novel methods, such as untact marketing, untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, a range of examples and cases are provided to elaborate on applying these emerging new concepts within the service sector.\u003c\/p\u003e","brand":"Gardners","offers":[{"title":"Default Title","offer_id":53590437626135,"sku":null,"price":11217.9,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0679\/6918\/8119\/files\/9789813341340.jpg?v=1782732925","url":"https:\/\/payment.letskitaboo.com\/te\/products\/future-of-service-post-covid-19-pandemic-volume-2-9789813341340","provider":"Kitaboo One eStore","version":"1.0","type":"link"}