{"product_id":"how-to-talk-to-customers-9781118047354","title":"How to Talk to Customers","description":"\u003cp\u003eFilled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit www.howtotalktocustomers.com\u003c\/p\u003e","brand":"Gardners","offers":[{"title":"Default Title","offer_id":53835424563479,"sku":null,"price":10.47,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0679\/6918\/8119\/files\/1595074.webp?v=1784038955","url":"https:\/\/payment.letskitaboo.com\/te\/products\/how-to-talk-to-customers-9781118047354","provider":"Kitaboo One eStore","version":"1.0","type":"link"}