{"product_id":"service-automation-in-the-public-sector-9783030926441","title":"Service Automation in the Public Sector","description":"\u003cp\u003eThis edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.\u003c\/p\u003e","brand":"Gardners","offers":[{"title":"Default Title","offer_id":52911292481815,"sku":null,"price":18829.37,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0679\/6918\/8119\/files\/9783030926441.jpg?v=1781266025","url":"https:\/\/payment.letskitaboo.com\/te\/products\/service-automation-in-the-public-sector-9783030926441","provider":"Kitaboo One eStore","version":"1.0","type":"link"}