{"product_id":"culture-hacker-9781119405771","title":"Culture Hacker","description":"\u003cp\u003eHACK YOUR WORKPLACE CULTURE FOR GREATER PROFITS AND PRODUCTIVITY \u0026amp;quote;I LOVE THIS BOOK!\u0026amp;quote; CHESTER ELTON, New York Times bestselling author of All In and What Motivates Me \u0026amp;quote;When companies focus on culture, the positive effects ripple outward, benefiting not just employees but customers and profits. Read this smart, engaging book if you want a practical guide to getting those results for your organization.\u0026amp;quote; MARSHALL GOLDSMITH, executive coach and New York Times bestselling author \u0026amp;quote;Most books on customer service and experience ask leaders to focus on the customer first. Shane turns this notion on its head and makes a compelling case why leaders need to make 'satisfied employees' the priority.\u0026amp;quote; LISA BODELL, CEO of Futurethink and author of Why Simple Wins \u0026amp;quote;This is a must read for anyone in a customer service-centric industry. Shane explains the path to creating both satisfied customers and satisfied employees.\u0026amp;quote; CHIP CONLEY, New York Times bestselling author and hospitality entrepreneur The question is not, \u0026amp;quote;does your company have a culture?\u0026amp;quote; The question is, \u0026amp;quote;does your company have a culture that fosters outstanding customer experiences, limits employee turnover, and ensures high performance?\u0026amp;quote; Every executive and manager has a responsibility to positively influence their workplace culture. Culture Hacker gives you the tools and insights to do it with simplicity and style. Culture Hacker explains: Twelve high-impact hacks to improve employee experience and performance How to delight and retain a multi-generational workforce The factors determining whether or not your employees deliver outstanding customer service\u003c\/p\u003e","brand":"Gardners","offers":[{"title":"Default Title","offer_id":53905351999767,"sku":null,"price":3009.15,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0679\/6918\/8119\/files\/9781119405771.jpg?v=1784097810","url":"https:\/\/payment.letskitaboo.com\/ur\/products\/culture-hacker-9781119405771","provider":"Kitaboo One eStore","version":"1.0","type":"link"}