{"product_id":"serviceology-for-services-9789811531187","title":"Serviceology for Services","description":"\u003cp\u003eThis book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.\u003c\/p\u003e","brand":"Gardners","offers":[{"title":"Default Title","offer_id":53590430286103,"sku":null,"price":5639.05,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0679\/6918\/8119\/files\/9789811531187.jpg?v=1782732610","url":"https:\/\/payment.letskitaboo.com\/ur\/products\/serviceology-for-services-9789811531187","provider":"Kitaboo One eStore","version":"1.0","type":"link"}