Basic Business and Administrative Communication

This book, Basic Business and Administrative Communication, is written with the ultimate aim of providing readers with basic business communication and administrative concepts. The book considers communication as a vital tool to the success of every business, and therefore presents in-depth coverage of the following topics:Overview of communicationModels of communicationContext, levels, media, and barriers to communicationLines of communicationOral communicationNon-verbal communicationListening in business communicationEssentials of effective business writingWritten communicationJob hunting, preparing resumes and interview guidelinesMeetings as an administrative function in organisationsRequisites of valid meetingsRoles of the secretary and chairperson at meetingsReport writingThe role of information communication technology in business communicationThe author recognises the importance of skill development and provides practical examples of business documents such as business letters, memos, and itinerary that readers can follow to create their own to maximise their effectiveness and contribute to organisational success. The book is essential reading material for undergraduate and higher national diploma business students.