Culture Hacker

HACK YOUR WORKPLACE CULTURE FOR GREATER PROFITS AND PRODUCTIVITY &quote;I LOVE THIS BOOK!&quote; CHESTER ELTON, New York Times bestselling author of All In and What Motivates Me &quote;When companies focus on culture, the positive effects ripple outward, benefiting not just employees but customers and profits. Read this smart, engaging book if you want a practical guide to getting those results for your organization.&quote; MARSHALL GOLDSMITH, executive coach and New York Times bestselling author &quote;Most books on customer service and experience ask leaders to focus on the customer first. Shane turns this notion on its head and makes a compelling case why leaders need to make 'satisfied employees' the priority.&quote; LISA BODELL, CEO of Futurethink and author of Why Simple Wins &quote;This is a must read for anyone in a customer service-centric industry. Shane explains the path to creating both satisfied customers and satisfied employees.&quote; CHIP CONLEY, New York Times bestselling author and hospitality entrepreneur The question is not, &quote;does your company have a culture?&quote; The question is, &quote;does your company have a culture that fosters outstanding customer experiences, limits employee turnover, and ensures high performance?&quote; Every executive and manager has a responsibility to positively influence their workplace culture. Culture Hacker gives you the tools and insights to do it with simplicity and style. Culture Hacker explains: Twelve high-impact hacks to improve employee experience and performance How to delight and retain a multi-generational workforce The factors determining whether or not your employees deliver outstanding customer service